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General Motor’s HUMMER division has released the details of their all-new 2008 model of the popular H2 full size SUV/SUT. The 2008 HUMMER H2 now features a completely redesigned interior offering comfort and elegance for customers, combined with the HUMMER’s ruggedness.

HUMMER boasts the all-new and improved interior features of the H2.

The 2008 HUMMER H2 features completely redesigned interior parts like instrument panel and six-gauge instrument cluster, new seats with additional full third-row seat for two passengers, new door trim panels, new rear-seat heating/air conditioning system, and a new rear-seat overhead DVD entertainment system. Moreover, a new center stack is also featured, which houses the climate controls, the standard premium Bose audio system, and an available surround sound system. Other standard interior features include rear-view camera system and heated windshield washer fluid, OnStar navigation system, and XM Satellite Radio.

Standard safety features for the 2008 HUMMER H2 include Roof rail head curtain side air bags for first, second and third row passengers with rollover sensing system; Safety belt pretensioners on the first-row seats; Electronic stability control system with rollover mitigation technology; new traction control system; tire pressure monitoring system; panic brake assist; and four-channel anti-lock braking/traction control system (ABS/TCS).

Under the hood of the 2008 HUMMER H2 comes a monstrous all-new 6.2-liter V8 engine that is made of lightweight materials including an aluminum cylinder block. Moreover, the engine also uses variable valve timing technology to boost the H2’s driving performance, while providing impressive fuel efficiency. The engine is capable of delivering 393 horsepower (293 kW) and 415 lb.-ft. (574 Nm) amount of peak torque, coupled with a new six-speed Hydra-Matic 6L80 RWD electronically controlled automatic gearbox. This powertrain package adds 1,700 pounds of towing capacity for the 2008 HUMMER H2. The heavy-duty independent front suspension and a five-link rear suspension, including leaf spring like Jeep leaf spring provides superior vehicle handling and towing capability for the 2008 HUMMER H2.

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Lisa Ziegler is a 29-year old native of Waldport, Oregon and is currently working as a senior research analyst in a top Automotive Research Consultancy firm.

Yesterday, I had an interesting experience at the car dealership, where I brought my car for service.

I had an appointment, having been forced to make one a full week, in advance. I even knew the name of the service consultant with whom I was scheduled to speak.

The formality of it all, even before I showed up, alarmed me. It was way, too ceremonial, just for a 25,000 mile service and a possible brake job.

That morning, I could feel my stomach tensing; it’s the same sensation that I get before I’m going to have a showdown in business. But wait a minute.

These aren’t my clients; I’m theirs! “Why am I so uptight?” I wondered.

I just got the feeling that I was being set up for a rip off.

Well sure, you might say; it’s a car dealer, c’mon!

No, I haven’t felt this way about this dealership, before.

Something was up.

Anyway, I brought the car in at the appointed time, mentioned what was lighting up on my dash, and I left, awaiting a call. I got it and the news was that I needed rear tires, brake pads, rotors, and sensors, a lot of warranty work, and an oil change.

It would set me back over $2,000.

Excuse me?

I was being up-sold, galore. Forget it, just do the oil and the free warranty repairs, I said.

Today, I took the car to an AAA certified independent shop. They couldn’t find my wheel key; it had mysteriously disappeared, we infer, at the dealership.

I suppose they just wanted to make it a little more difficult for me to get the brake work done, elsewhere.

This reminds me of the line from the movie, “Ronin,” with Robert De Niro and Jean Reno. De Niro was a CIA operative having a conversation with another agent, one from French intelligence, and he said, “When there’s a doubt, there is no doubt!”

This means, trust your gut. If you think you’re being ripped off, or something is crooked, go no farther.

That doubt, alone, is sufficient to tell you there IS a doubt; you’re not dealing with somebody you can trust.

Don’t walk away; drive, that is, if your car still works, at all!

Dr. Gary S. Goodman, President of Customersatisfaction.com www.Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC’s Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: mailto:gary@customersatisfaction.com gary@customersatisfaction.com